The terms of use that apply for our website https:// / are listed on this page, and apply for all visitors, guests or registered users. We kindly ask you to read them carefully before you proceed to use our website in any way. By using this website, you indicate that you have fully understood, accepted, and agreed to follow the terms of use. In case you do not agree with said terms of use, then please cease to use this website. Customers wishing to use Sam Removals’ service acknowledge having read and agreed to the following Terms and Conditions. If you do not agree with these Terms and Conditions, please do not proceed to use the site.

  1. Why You Should Read These Terms

1.1 Please read these Terms carefully before you place your booking with Sam Removals. These Terms include, but are not limited to, explaining who we are, our services and the services provided by our Service Providers.

1.2 Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect.

  1. Access To Our Site

1.1 Accessing our website is allowed on a temporary basis, and we hold the right to withdraw or amend the service we provide without any notice (see below). We are not liable if for any reason our website isn’t available at any time or for any period.

1.2 Occasionally, we may restrict the access to some pages of our website, or the entire website, to users registered with us.

1.3 If you choose, or you are provided with a user identification code, password or any other piece of information as part of our security protocols, you must treat such information as confidential, and you must not offer it to a third party. We retain the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, in case you have failed to comply with any of our terms of use.

1.4 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who are to access our website through your internet connection and electronic device are aware of these terms, and that they agree with them.

  1. Transactions Done Through Our Website and Being Liable To You

2.1 We act as an agent on behalf of third-party contractors (the “Service Providers”) for the purposes of arranging the supply of affordable transport hire services (“Transport Services”) and handyman services (“Handyman Services”) by the Service Providers to you (the Transport Services and Handyman Services are together referred to as the “Services”). Sam Removals does not provide any of the Services itself. We market the Services and conclude orders through an easy booking service via our website httpss:// As an introductory agent for providers of services we are authorized by said providers to enter into a contract with you on their behalf. We will do this by handling your booking inquiry, allocating the booking to an available service provider, and then sending you an email with the details of your booking.

2.2 Once you agree to the Services Terms and Conditions, and the terms set out in the email using the provided link, you and the Service Provider will be in a contract.

2.3 Your contract is with the Service Provider and responsibility for the provision of the services rests solely with them. Make sure to read the Services Terms and Conditions carefully. They will be legally binding on you once you have indicated you agree to them.

2.4 Even though your contract is with the Service Provider, we will continue to be your main contact whilst the Service Provider is providing the services to you. We will also process all non-cash payments from you on behalf of the Service Provider.

2.5 Although we make every possible effort to vet and select an appropriate Service Provider, the responsibility for the provision of the services is theirs alone. You agree that we take no responsibility (directly or indirectly) and incur no liability of any kind for the provision of the services that you have booked.

2.6 We welcome your feedback about Service Providers so if you experience problems of any kind with a certain Service Provider, please contact us as soon as possible on 020 3086 8549.

3 Bookings

When you make a booking, you will be required to provide the following information:

3.1 the particulars of your job (including the starting location and destination and whether you would require the Service Provider to travel through the London Congestion Charge Zone);

3.2 the date and time you require the job to start;

3.3 if you require Transport Services:

3.4 where you are going from and to (and how many trips you would require the Service Provider to make); and

3.5 The size of van which you require the Service Provider to use (the options for which are shown on our Website);

3.6 whether you would require the Service Provider to bring one person or two to carry out the Service; and

3.7 how many floors there are and whether there are stairs at either the origin or destination address and, if so, how many flights the Service Provider would be required to move your goods up or down.

3.8 The Service Providers will be equipped for your booking based on the information you have provided to us. You will not be entitled to a refund from the Service Provider if they are unable to fulfil your move due to inaccurate or incomplete information which you have provided.

3.9 Once we receive this information from you we will provide you with a quote on behalf of the Service Provider confirming the details of the job, the charges applicable to it, and where possible the identity of the Service Provider who would be performing the Services.

3.9.1 It is not always possible for us to confirm the availability of a Service Provider at the time we submit a quote to you and prior to you accepting the quote. If we are unable to accept your booking on our Service Provider’s behalf, we will inform you of this as soon as reasonably possible and, if we are unable to rearrange your booking, we will refund to you, on the Service Provider’s behalf, any amounts you have pre-paid to us. This might be because of unavailability of Service Providers or because the Service Providers are unable to meet a delivery deadline you have specified. Please note, all bookings are subject to availability.

3.9.2 If you are happy with the quote provided, you will be required to pay the invoice online to confirm your booking. If you do not pay the invoice online, your booking will not be considered confirmed, and we will not provide you the service

3.9.3 It is the customer’s responsibility to choose the correct size van, the options for which are displayed on our Website. Neither we nor the Service Provider accept any liability for an incorrectly chosen van size. Our control center team will give you all the relevant measurements to help you make your choice and this information is also available on our Website.

3.9.4 The Service Provider will begin the Services on the date agreed with you on the quotation. The estimated completion date for the services is as told to you during the order process.

3.9.5 Arrival time on any booking is estimated and can be delayed up to 3 hours. Due to the nature of our business, customers can not request a discount or a refund in case the driver arrives late at any circumstances. If the Service Providers are delayed, then they will contact you as soon as possible to let you know and the Service Provider will take steps to minimize the effect of the delay. Provided the Service Provider does this, and the delay is caused by circumstances beyond the Service Provider’s reasonable control, neither we nor the Service Provider will be liable for delays caused by the event.

3.9.6 There is a 1 hours minimum charge on all bookings. After the first booking period, the Service Providers charge for every additional 30 minutes at their respective half hourly rate

3.9.7 If your booking requires the Service Provider to travel within the London congestion charge zone, you will be responsible for paying the congestion charge incurred by the Service Provider.

3.9.8 If you choose the Service Provider’s “no/self-loading service” the Service Provider will not have any involvement in the loading and unloading of your property from the van. You will be responsible for any damage you cause to their equipment (including the van) and damage to your own property incurred while loading into the van or while in transit. The insurance of the Service Provider will only cover your goods in the event of a road traffic accident.

4 Cancellation

4.1 If you booked the service and we are unable to provide the service, we will refund you any money you paid (Deposit or Full Payment).

4.2 If you booked the service and requested to reschedule your move to another date & time, we will reschedule your booking to your desired date & time without any charges if there is available time-slot for your move. If there is no time-slot available for your move, we will refund you 60% if you made a full payment. On this occasion the deposit is not refundable.

4.3 If you made a Full Payment and want to cancel your booking 72 hours before the agreed start time of your booking you get 60% refund from the original paid amount. If you paid only the deposit for your booking, the deposit will not be refunded.

4.4 If you cancel the booking within less than 72 hours before the job is scheduled to take place, you will be charged in full and no refund will be made.

4.5 We and the Service Providers reserve the right to change or cancel any bookings at anytime.

4.6 Customers are not entitled to request a refund for any unused booking period. E.g. if you book the van for 5 hours and you finish your move within 2 hours, you are not entitled to get a refund for the extra 3 hours you paid and not used.

4.7 Customers are not entitled to request a refund for any unused services they reserved in the booking, e.g. flights of stairs or congestion charge fee.


5.1 The Service Providers are not able to guarantee that there will be seats available for you to travel in the van, even when you have notified us of this prior to the booking and neither we nor the Service Providers will have any liability to you should there not be any (or sufficient) seats available for you to travel in the van. If you decide to travel in the van with the driver, you are travelling on your own responsibility, and in case of an accident neither “Sam Removals” nor the “Service Provider” would be liable to you, as the vehicle insurance does not cover passengers.

5.2 It’s your responsibility to provide parking (reserve a space for the van outside of property before the arrival of the Service Provider or arrange a suspension or permit where necessary with local council). If there is no pre-arranged parking and the Service Providers van receives a ticket, it will be your responsibility to pay the fine to the Service Provider at the end of job.

5.3 It’s your responsibility to pack and protect your belongings with bubble wrap, cardboard and box fillers properly. “Sam Removals” and the Service Providers do not accept responsibility for any scratches, damages or breakage for any furniture or any other belongings during handling, moving or transporting. If you want your booking to be covered by the insurance, then WE (SAM REMOVALS team) should do all the packing for your items before the moving day, and unpack your items at the end of the move.

5.4 It’s your responsibility to dismantle any unit, system, furniture and/or beds which the Service Provider will be required to move as part of Transport Services, before the Service Provider’s arrival. If you ask the service provider to help you with dismantling or assembling, they will not be liable to any damages occur during that process.

5.5 It’s your responsibility to make sure that all items will fit in the new premises (for example, that wardrobes, beds, sofas etc will fit through any door frames without having to taking the door off its hinges). The Service Providers are not responsible for removing any doors or making new entrances to the premises.

5.6 If any delay is caused by you (e.g. everything is not packed, waiting for keys, incorrect address, etc.) our Service Providers reserve the right to charge you for the additional time they incur

5.7 No abuse will be tolerated. If the Service Provider is forced to terminate a job because of abuse from you, you will still be charged in full.

5.8 All the Service Providers carry trolleys straps and blankets, but please tell our call agents if you have any requirements other than the above.

6 Losses or damage

6.1 In the unlikely event of any damage to your items, the damage must be reported to the Service Provider before the Service Provider leaves the job. Photographic evidence of any damage must also be provided.

6.2 If the Service Provider fails to comply with these terms and conditions, it will be responsible for loss or damage you suffer that is a foreseeable result of its breach of these terms or its negligence, but the Service Providers are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of the Service Providers breach or if it was contemplated by you and the Service Provider at the time that the booking for Services between you and the Service Providers for your Order became binding (i.e. when you paid the booking fee).

6.3 We do not exclude or limit in any way the Service Provider’s liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by the negligence of the Service Providers’ for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services.

6.4 The Service Providers only supply the services for domestic and private use. If you use the products for any commercial, business or re-sale purpose the Service Providers will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7 Right Of Intellectual Property

7.1 We own all intellectual property rights for our website and of the material published on it. These works are protected by copyright laws and treaties established around the world. Therefore, all rights are reserved.

7.2 You may print off a single copy, and may download extracts, of any page(s) from our site for your personal references, and you may draw the attention of others within your organization to the material posted on our site.

7.3 You can not modify the paper (or digital copies) of any materials you have printed off or downloaded. You can not use any illustrations, photographs, video or audio material, or any graphics separately from any accompanying text.

7.4 Our status (and that of any identified contributors) as the authors of material on our site are to be always acknowledged.

7.5 You can not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us.

7.6 If you print off, copy or download any part of our site, and breach these terms of use, your right to use our site will end immediately and you must return or destroy any copies of the materials you have produced.

8 Reliance On Published Information

8.1 Reliance shouldn’t be placed on commentary and other materials published on our website as they are not intended to amount to advice.

8.2 We hereby are to disclaim all the liability and responsibility that may arise from any reliance placed on said materials by a visitor of our website, or by other parties who may be informed of of its contents.

9 Our Website Is Regularly Being Updated

9.1 We regularly update the appearance and content of our website, and this could happen at any time. If needed, we may end the access to our website, or close it indefinitely.

9.2 The material published on our website may be out of date at any given time, and we are not obligated to update it.

10 Liability For The Material Published On Our Website.

10.1 The material posted on our website is provided without any conditions, guarantees, or warranties to its accuracy. As permitted by law, we, other members of our group of companies, and third parties connected to us hereby expressly exclude:

10.1.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

10.1.2 Liability for any direct, indirect, or consequential losses or damages incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including: income or revenue loss; business loss; profits or contracts loss; anticipated savings loss; data loss;


6 good will loss; wasted management or office time; and whether caused by tort (including negligence), breach of contract or otherwise, even if it is foreseeable.

10.2 However, this does not affect in any way our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

11 Your Information And Visits To Our Website

11.1 We process your information as per our privacy policy.

11.2 By using our website, you agree to such processing and you warrant that all data provided information is accurate.

12 Upload Of Materials To Our Website

12.1 When you use a feature that allows you to upload materials to our website, or to contact other users of our website, you must agree to the content standards set out in these terms. You warrant that such contributions do comply with said standards, and you indemnify us for any breach of said warranty.

12.2 All material you upload to our site will be treated as non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties said materials for any purpose. We also retain the right to disclose your identity to any third party that is claiming that any materials posted or uploaded by you to our website are in violation of their intellectual property rights, or of their privacy rights.

12.3 We are not responsible, or liable to any third party, for the content or accuracy of any materials posted by you or other users of our website.

12.4 We have the right to remove any materials or posts you put on our website if they do not comply with the content standards set out in these terms.

13 Hacking, Viruses And Other Illegal Actions

13.1 You are not to misuse our website by knowingly and intentionally introducing viruses, Trojans, worms, spy-ware, mole-ware, logic bombs or other material which is malicious and technologically harmful. You must not attempt to acquire unauthorized access to our website, the server on which our website is stored, or any server, computer, or database that are connected to our website. You must not attack our site via a denial-of-service (DoS) attack or a distributed denial-of service attack.

13.2 By breaking this provision, you are committing a criminal offense under the Computer Misuse Act 1990. We will report such breach of law to the relevant law enforcement authorities and we will co-operate with said authorities by disclosing your identity to them. If you breach the mentioned terms, your right to use our site will be immediately terminated.

13.3 We are not liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, stored data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any other website linked to it.

14 Links To Our Website

14.1 You are allowed to link to our homepage, if you do so in a way that is fair and legal, and does not harm our reputation or abuse it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where there is none.

14.2 You must not make any links from any website that is not yours.

14.3 Our website is not to be framed on any other website, nor may you make a link to any part of our website different than its homepage. We retain the right to withdraw linking permissions without any notice. The website from which you are linking to us must be in accordance to with the content standards set out in these terms.

14.4 If you wish to use materials of our website other than that set out above, please state your request to our email address.

15 Outgoing Links From Our Website

15.1 Links provided from our website to other sites and resources are for your information only.

15.2 We do not have control over the contents of said sites and resources. We hold no responsibility for them or for any loss or damage that may come from you using of them.

  1. Terms Of Use Variations And Alterations We may change these terms of use at any time by altering this page. You are expected to check this page occasional in order to take notice of any changes we make, as they are binding on your part. Some provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.
  2. Concerns That May Arise

In case you have concerns regarding any kind of material that appears or may appear on our website, please inform us on our email address [email protected]